FAQ

Answers to most common questions about products, orders, shipments, and payments.

General Questions

Can I buy your products in store?

Yes! Our cookies are available in many specialty grocers and shops around the Boston area/Massachusetts. Click here for our store locator.

What Does La Pêche mean?

Our name is inspired by the French expression 'J'ai la pêche' which means to feel great, energetic, or literally 'peachy'.

What's the best way to follow you and get updates?

Follow us on Instagram here. You can also subscribe to our mailing list (on bottom of page) to get updates, promotions, new launches and recipes delivered straight to your inbox.

Product Information

Are all your products gluten-free?

Yes! All our products are 100% gluten free. We use certified gluten free ingredients to make our cookies and everything is baked in an isolated environment without contact with gluten-containing foods/surfaces

Do your cookies contain any artificial ingredients or preservatives?

No. We never use any artificial ingredients.

What allergens are present in your cookies?

Treenuts (Almond, Pecan), Sesame, Milk (from butter).

Are your products suitable for vegetarians?

Yes

How long do your cookies stay fresh?

Unopened, our cookies retain their taste and texture for 12 months from production date. The Best By date is printed on every pouch for your reference.

Can I freeze your cookies for later use?

Yes, absolutely. Just thaw at roon temperature for 1-2 hours before enjoying.

Shipping & Delivery

Do you offer nationwide shipping?

Yes!

Do you ship internationally?

Unfortunately we are unable to ship internationally at this time.

How long does shipping take?

Once your order is processed, delivery time generally takes between 1-5 business days depending on your location in the US. We use UPS as our carrier.

What are your shipping rates?

We offer a low flat rate shipping fee of $5.99 per order. Free Delivery is available for orders over $49 with code 'FREESHIP'

What should I do if my order arrives damaged?

Please contact us if your product is imperfect in any way. We can offer a replacement order or full refund.

Ordering and Payments

What payment methods do you accept?

We accept all major credit cards, Apple pay, Google pay, Paypal, Venmo

Do you offer bulk or wholesale discounts?

Yes! Tiered bulk discounts are available and can be found here. Information on our wholesale program can be found here.

Can I modify or cancel my order after placing it?

Please contact us at phoebe@alapechebakery.com to modify or cancel your order.

Wholesale Inquires

How can I become a wholesale partner?

You can find out more about becoming a wholesale partner by emailing us at phoebe@alapechebakery.com or by messaging us through our wholesale page.

What is the minimum order for wholesale accounts?

Generally MOQ for wholesale orders is 2 Cases (12 pouches per case) but we are happy to work with you if you'd like to start out with a smaller order.

Can I get samples for wholesale consideration?

Absolutely! Just send a sample request to phoebe@alapechebakery, including your business name and address, and the flavors you'd like to sample.

Special Requests

Do you offer gift wrapping or custom gift messages?

Yes! Simply add gift wrapping to your cart. Our bespoke gift wrapping includes a keepsake gift box, tissue paper and premium notecard. Please include any messages you want to include in the order notes.

Can I place a custom order for a special event?

Absolutely! From custom flavors and packaging to individually wrapped favors, we work with you to create a one-of-a-kind treat for your guests or clients that reflects the charm and taste of France.

Do you offer corporate gifting options?

Yes! Please visit our corporate gifting page for more information.